Services have now been restored and the Dashboard is back online. Should you have any further issues, please open a ticket by sending an email to itsupport@egroup.com.au.

The database has restored, however there is an issue with the Dashboard being able to retrieve records. This is being investigated.

We are aiming to have the Dashboard restored within the next 30 minutes.

This evening, we will be migrating the database that stores the information for our Dashboard system from our primary location to the secondary in order for us to perform system maintenance. We expect that this will only take less than 30 minutes, however, we are allowing up to 60 minutes for the full outage.

The Outage window will commence at 8:00pm this evening and ending at 11:00pm, with a total outage period of up to 60 minutes. During this time, please do not contact IT Support reporting any outages. You will also need to make temporary notes until the Dashboard has been restored.

Should you have any questions about this scheduled maintenance, please contact itsupport@egroup.com.au with as much information as possible.